Privacy Policy

Double Dee Resources ("Double Dee Resources," "we," "us," or "our") is a registered trade name (Doing Business As) of our licensed health insurance agency, based in Lillington, North Carolina. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or request a consultation or quote.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information we collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Contact details — name, email address, phone number, and mailing or ZIP information.
• Insurance inquiry details — information you share so we can help identify plan options, such as age, household details, or coverage needs.
• Communications — messages, appointment requests, and consent selections you submit through our forms or booking calendar.

Information collected automatically

• Device and browser information, IP address, and general location.
• Usage data such as pages visited and referring links, collected through cookies and similar technologies.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and schedule and conduct consultations.
• Help you compare, understand, and enroll in health insurance and related plan options.
• Send appointment confirmations, reminders, servicing updates, and — where you have consented — marketing communications.
• Operate, maintain, and improve our website and services.
• Comply with legal, regulatory, and licensing obligations applicable to insurance agencies.

3. SMS & mobile messaging

If you provide your phone number and opt in, you consent to receive text messages from Double Dee Resources related to your inquiry, appointment scheduling, confirmations, reminders, plan options, quotes, enrollment periods, plan reviews, and — where separately consented — marketing and promotional messages.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply, per your mobile carrier's plan.
• Reply STOP to any message to opt out at any time. Reply HELP for assistance.
• Consent to receive text messages is not a condition of purchasing any product or service.
• You must be at least 18 years old and the subscriber or customary user of the phone number you provide.

This section also serves as our standalone SMS/Text Messaging Policy. Your consent to text messaging is collected at the point of opt-in (for example, on our booking or contact form) and is recorded with a timestamp.

4. How we share information

We do not sell your personal information. We may share information in the following limited circumstances:

• Insurance carriers and licensed partners — to obtain quotes, submit applications, or service the coverage you request.
• Service providers — vendors that support our operations (such as CRM, scheduling, hosting, messaging, and compliance providers) who are permitted to use the information only to provide services to us.
• Legal and regulatory — when required by law, regulation, subpoena, or to protect our rights, safety, or property.

As stated above, mobile opt-in and consent data are never shared with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies & tracking

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect how the site functions. We may use analytics and advertising tools that rely on these technologies.

6. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal, regulatory, and recordkeeping obligations (including consent records), to resolve disputes, and to enforce our agreements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices & rights

• You may opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
• You may request access to, correction of, or deletion of your personal information, subject to legal and recordkeeping requirements.
• Depending on your state of residence, you may have additional privacy rights. Contact us to exercise any available rights.

9. Children's privacy

Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page, and your continued use of our website constitutes acceptance of the updated policy.

11. Contact us

Questions about this Privacy Policy or your information? Contact us:

• Double Dee Resources
• 117 Bombo Dr, Lillington, NC 27256
• Phone: +1 (919) 608-3383
• Email: [email protected]